Return & Refund Policy
30 Days Happiness Guaranteed (Return/Exchange & Refund)
At Vetopia, we always strive to provide the best quality products and the highest levels of service to valued clients.
If you’ve changed your mind or unhappy with your purchase for any reason, please contact us via:
And we'll help with a return, exchange or refund.
Please note that returned or exchange products must be unused and in their original packaging.
Can I return/exchange my order?
Yes! We provide our 30 days happiness guaranteed to our clients.
Return/exchange must take place within 30 days at your purchase date. Just simply contact us to request for it.
It seems like I’ve received a wrong / defective item, what should I do?
We’re terribly sorry for sending you the wrong/defective items. Please contact us to issue an exchange or refund.
Is there any condition that I cannot make a return/exchange/refund?
We hope to satisfy our clients to our max but we are also sorry to inform that there are some conditions we could not provide a return/exchange/refund
1. Product which is opened or been consumed
2. Without its original packing (Tags, packaging, etc)
3. Product which is full of animals’ fur or been damaged
We will request you to send us a picture of the return goods before the action begins.
Will I receive money back or store credit (VetPoints) when I do a refund of my order?
It’s up to you! You could choose to credit as store credit (VetPoints) or money back to your original payment.
Feel free to let us know your thoughts on it.
** Please note that it might take up to 10 working days to show on your statement for credit card refund.