Our standard delivery is within 3 business days, but in most cases, we do delivery much sooner than that!
For Outlying Island customers, your order will be sent via S.F. Express and we will email you with the estimated delivery date.
If you’d like your delivery at a particular time we’ll do our best to accommodate you, please make a note in the ‘Special Instructions For Delivery’ section before checkout.
如送貨到沒有電梯的大廈 / 唐樓，會有額外附加費嗎?
退換 & 退款
30天愉快購物保証 (退換 & 退款)
At Vetopia, we are always strived to provide the best quality of products and service to our valued customers. For any reason that you’ve changed your mind or unhappy with your purchase, contact us via our hotline: 2915 9262, Whatsapp: 9663 3061 or email us at: email@example.com to request a return/exchange/refund.
- Return or exchange products must be in sellable condition (Unused and with its original packing)
Yes! We provide our 30 days happiness guaranteed to our clients.
Return/exchange must take place within 30 days at your purchase date. Just simply contact us to request for it.
We’re terribly sorry for sending you the wrong/defected items. Please contact us to issue an exchange or refund.
We hope to satisfy our clients to our max but we are also sorry to inform that there are some conditions we could not provide a return/exchange/refund
1. Product which is opened or been consumed
2. Without its original packing (Tags, packaging, etc)
3. Product which is full of animals’ fur or been damaged
We will request you to send us a picture of the return goods before the action begins.
Vetopia會員 & VetPoints
什麼是Vetopia Club? 我可以如何成為會員?
Just simply register on Vetopia then you are automatically become a member of The Vetopia Club.
We got 3 tiers in our membership program: Vetopia Club/Vetopia Lover/Vetopia VIP
Exciting offers & discounts, tons of ways to earn VetPoints and attractive products or voucher to redeem. You can’t be more satisfy with our enhanced reward program!
Click here to discover more about Vetopia Club!
You can earn Vetpoints by making a purchase, friends referral, leaving a product review, etc – Click here to discover more.
You can redeem your points at checkout as cash (20 Vetpoints = HKD$1), or redeem any discount code/vouchers/products at your Reward Page.
Simply go to your Reward Page and share your unique link to your friend’s via WhatsApp, Facebook or Email. This will give them a HKD$100 off on their first order (only eligible for minimum spend on HKD$500), once their order is complete you will receive 2000 Vetpoints, which is equivalent to HKD$100.
Share our awesome website to as many friends as you wish and earn more Vetpoints together with them, happy sharing!
1. Vetpoints will be only available to use 30 days after you have earned them due to our 30 Days Happiness Program (return/exchange/refund).
2. Vetpoints may not be transferred to other people or redeemed for cash.
3. The percentage redemption rate of Vetpoints may vary from time to time at the discretion of Vetopia.
4. Vetpoints earned in any transaction may be used during your next purchase or redemption from Vetopia.
5. Should items be refunded or returned, the corresponding Vetpoints will be refunded out of your Vetpoints account.
Easy! Any items with the below tab are available for recurring order:
1. Click this tab
2. Choose your recurring frequency
3. Add to cart, then you’re good to go!
Yes! Our recurring program works with different items with different frequency in the same order. We will follow your schedule to deliver your recurring items according to your preference frequency.
** Please be reminded that each delivery must reach our minimum free delivery fee of HKD$300, a shipping fee of HKD$50 will be charged if not.
Absolutely! Go to ‘My Recurring Order’ under ‘My Account’, choose your upcoming recurring order and you will be able to add as many products as you want in this delivery.
You will be billed for the first time as soon as you start your plan. Your next billing cycle will coincide with the date of your next delivery. You could manage your recurring order any time through the ‘My Recurring Order’ tab on your account information page.
You can choose at your preference and we will deliver to your door accordingly.
We recognize that owning pets can be complicated. You might require food every month, flea and tick treatment every 3 months and shampoo every 2 months.
That's why we have a lot of flexibility in our recurring order program. The longest period between recurring orders is 6 months.
There are a few things that our recurring order program won’t be able to do
1. Next Day Delivery
You won't be able to choose for Next Day Delivery as an option at checkout.
2. Delivery Charge
Please be reminded that each recurring order has its own minimum delivery fee of HKD$300. A shipping fee of HKD$50 will be charged to your order if your single recurring item can not reach our minimum delivery fee.
3. Discount Code
Some of discount codes are forbidden to use within the recurring program.
Credit cards -
Bank Transfer -
Account Name: Vetopia Limited
Account Number: 023-297781-001
We’re sorry that we can’t accept cash on delivery.
As our goal is to make things as efficient as possible for you and our team.
Please email us at firstname.lastname@example.org for the product or brand that we do not carry. We will try our best to source the product for you, or make some suggestions about great alternatives.
Buddy Box 驚喜禮盒
什麼是Buddy Box 驚喜禮盒?
Buddy Box delivers a premium selection of all-natural treats or chews, along with irresistible durable toys, great grooming products and accessories for your Buddy monthly.
Make every month a surprise party for your Buddy!
We have 3 sizes of Buddy box for you to choose.
XSamll to Small Breed – Below 15kg
Medium to Large Breed – 15 to 40kg
XLarge Breed – Over 40kg