體驗我們的 循環月購服務

Vetopia獸醫網上商店

港幣$300或以上免費送貨

Vetopia會員積分計劃

送貨須知

Vetopia提供全港免費送貨! 訂單只需購買滿港幣$300或以上即可。訂單總額如少於港幣$300,我們將會收取港幣$50的運費。
我們的送貨服務是涵概全香港的! 香港島,九龍區,新界區以及離島(愉景灣,東涌,馬灣,栢麗灣,長洲,南丫島和坪洲)

Our standard delivery is within 3 business days, but in most cases, we do delivery much sooner than that!

For Outlying Island customers, your order will be sent via S.F. Express and we will email you with the estimated delivery date.

If you’d like your delivery at a particular time we’ll do our best to accommodate you, please make a note in the ‘Special Instructions For Delivery’ section before checkout.

如需我們司機把貨件送到三樓或以上的樓層,我們將會收取港幣$50的上樓附加費。請預先準備港幣$50現金給司機。如預先知道沒有人在家收貨,請盡早通知我們,我們會先發送網上支付連結給您在送貨前付款。 **請注意:如送貨時並未能支付上樓附加費用,您的送貨安排有機會被延期直至支付了上樓附加費為止。
我們明白在送貨時您可能不方便在家收貨。所以您下單時在"送貨備註"說明把貨件放到那裡,例如:放在家門外或放到大廈管理處。
暫時我們的送貨服務只限於香港。但是我們正在計劃擴大業務,因此請關注我們的通訊和追蹤Vetopia社交媒體,以獲取任何最更新的資訊。

退換 & 退款

At Vetopia, we are always strived to provide the best quality of products and service to our valued customers. For any reason that you’ve changed your mind or unhappy with your purchase, contact us via our hotline: 2915 9262, Whatsapp: 9663 3061 or email us at: enquiries@vetopia.com.hk to request a return/exchange/refund.

- Return or exchange products must be in sellable condition (Unused and with its original packing)

Yes! We provide our 30 days happiness guaranteed to our clients.

Return/exchange must take place within 30 days at your purchase date. Just simply contact us to request for it.

We’re terribly sorry for sending you the wrong/defected items. Please contact us to issue an exchange or refund.

We hope to satisfy our clients to our max but we are also sorry to inform that there are some conditions we could not provide a return/exchange/refund

1. Product which is opened or been consumed

2. Without its original packing (Tags, packaging, etc)

3. Product which is full of animals’ fur or been damaged

We will request you to send us a picture of the return goods before the action begins.

退款方式由您決定!您可以選擇Vetopia網上現金卷或退款到原本的支付方式,只需告訴我們您的選擇。 **請注意: 您的信用卡帳單最多可能需要10個工作日才能顯示信用卡退款。

Vetopia會員 & VetPoints

Just simply register on Vetopia then you are automatically become a member of The Vetopia Club.

We got 3 tiers in our membership program: Vetopia Club/Vetopia Lover/Vetopia VIP

Exciting offers & discounts, tons of ways to earn VetPoints and attractive products or voucher to redeem. You can’t be more satisfy with our enhanced reward program!

Click here to discover more about Vetopia Club!

You can earn Vetpoints by making a purchase, friends referral, leaving a product review, etc – Click here to discover more.

You can redeem your points at checkout as cash (20 Vetpoints = HKD$1), or redeem any discount code/vouchers/products at your Reward Page.

賺取積分後的12個月

Easy!

Simply go to your Reward Page and share your unique link to your friend’s via WhatsApp, Facebook or Email. This will give them a HKD$100 off on their first order (only eligible for minimum spend on HKD$500), once their order is complete you will receive 2000 Vetpoints, which is equivalent to HKD$100.

Share our awesome website to as many friends as you wish and earn more Vetpoints together with them, happy sharing!

1. Vetpoints will be only available to use 30 days after you have earned them due to our 30 Days Happiness Program (return/exchange/refund).

2. Vetpoints may not be transferred to other people or redeemed for cash.

3. The percentage redemption rate of Vetpoints may vary from time to time at the discretion of Vetopia.

4. Vetpoints earned in any transaction may be used during your next purchase or redemption from Vetopia.

5. Should items be refunded or returned, the corresponding Vetpoints will be refunded out of your Vetpoints account.

循環月購計劃

Vetopia明白各位主人們也是十分忙碌的。現在Vetopia推出了循環月購計劃。此計劃必定能令您節省更多時間及確保家中的寵物糧食或用品不會缺貨。 - 首次訂購循環訂單可享8折優惠 - 其後每張循環訂單可享3% - 靈活的頻率,從1周到6個月不等 - 容易於管理您的循環訂單:您可以隨時跳過或取消,交換產品,更改購買頻率,還可以添加產品甚至更改數量!

Easy! Any items with the below tab are available for recurring order:

<img recurring>

1. Click this tab

2. Choose your recurring frequency

3. Add to cart, then you’re good to go!

Yes! Our recurring program works with different items with different frequency in the same order. We will follow your schedule to deliver your recurring items according to your preference frequency.

** Please be reminded that each delivery must reach our minimum free delivery fee of HKD$300, a shipping fee of HKD$50 will be charged if not.

Absolutely! Go to ‘My Recurring Order’ under ‘My Account’, choose your upcoming recurring order and you will be able to add as many products as you want in this delivery.

You will be billed for the first time as soon as you start your plan. Your next billing cycle will coincide with the date of your next delivery. You could manage your recurring order any time through the ‘My Recurring Order’ tab on your account information page.

您可以隨時取消您的循環訂單!或可以更改產品及頻率。

You can choose at your preference and we will deliver to your door accordingly.

We recognize that owning pets can be complicated. You might require food every month, flea and tick treatment every 3 months and shampoo every 2 months.

That's why we have a lot of flexibility in our recurring order program. The longest period between recurring orders is 6 months. 

會的!在下一張循環訂單產生前的10天您將會收到電郵提示。

There are a few things that our recurring order program won’t be able to do

1. Next Day Delivery

You won't be able to choose for Next Day Delivery as an option at checkout.

2. Delivery Charge

Please be reminded that each recurring order has its own minimum delivery fee of HKD$300. A shipping fee of HKD$50 will be charged to your order if your single recurring item can not reach our minimum delivery fee.

3. Discount Code

Some of discount codes are forbidden to use within the recurring program.

付款方式

Credit cards -

<img creditcards>

Bank Transfer -
Bank: HSBC
Account Name: Vetopia Limited
Account Number: 023-297781-001

We’re sorry that we can’t accept cash on delivery.
As our goal is to make things as efficient as possible for you and our team.

產品

Certainly - We’re here to help! Everyone at Vetopia knows our products and would be happy to understand your needs and recommend the best products and solutions for you and your pets.

Please contact us via

Email: enquiries@vetopia.com.hk

Hotline: (852) 2915 9262

WhatsApp: (852) 9663 3061

Absolutely.

Please email us at enquiries@vetopia.com.hk for the product or brand that we do not carry. We will try our best to source the product for you, or make some suggestions about great alternatives.

Buddy Box 驚喜禮盒

Buddy Box delivers a premium selection of all-natural treats or chews, along with irresistible durable toys, great grooming products and accessories for your Buddy monthly.

Make every month a surprise party for your Buddy! 

We have 3 sizes of Buddy box for you to choose.

XSamll to Small Breed – Below 15kg

Medium to Large Breed – 15 to 40kg

XLarge Breed – Over 40kg 

在建立寵物資料時,請在’任何特殊疾病/敏感?’留言通知我們,我們會盡量避免放入有機會令寵物過敏的食物或用品放到您的Buddy Box驚喜禮盒內。
當付款完成後,我們會在3至5個工作天內送出您的Buddy Box。我們會以電郵形式通知您送貨日期。如未能在指定日子內送達,我們也會以電郵形式通知您。
成功下單後便會收取第一次費用。下次收取費用將會是在下一張訂單生效的日期。
當然可以! 在選購禮盒時請選擇’Buddy Box (驚喜禮盒)’ ,建立狗狗資料時請填寫家人或朋友的寵物資料及在結賬時填上家人或朋友的資料(地址及電話) 。在3至5日後,您的家人或朋友便會收到您為他們預備的Buddy Box驚喜禮盒
大部份在Buddy Box禮盒內的產品也可在Vetopia找到的。如有任何需要可聯絡我們查詢。